To the By Urban team,
I am writing to let you know how thrilled we are with our bathroom renovation!
David was the only designer that I contacted which challenged my ideas and then spent the time to go through the quote and showed me some of his previous work. In the end he came up with a far better design than I had which is much more functional. Tammy was also fantastic in the selection process. She made the process of picking all of the fittings and tiles so easy by limiting the number of selections I looked at. Although we began discussing the renovation in September the whole process hinged on the delivery of a new window. Although there was a possibility to get the renovation completed by Christmas, if anything went wrong during the process we could be left with a half completed bathroom. After discussions with David we agreed to begin at the beginning of the year. In the end the whole renovation, which included the movement of plumbing, was fully completed in 4 weeks and I was very pleased with the outcome.
On site all of your workmen were friendly, tuned up on time and were tidy! If there were any issues I was contacted by Ron and the issues were resolved quickly and easily. Joe the tiler in particular was fabulous. His attention to detail is evident in the end product.
I was impressed with your service from the design, product selection and through to the end product. I would be happy to recommend your company to anyone wishing to undertake a bathroom renovation.
Thanks for a fabulous kitchen. We love everything about it. We loved working with you again, especially knowing how you deal with clients and the high standards and expectations you have.
Everyone is so friendly yet professional. Nothing seems too hard to solve. We particularly appreciated the calls from Hannah to let us know what was going to happen next.
We would also like to compliment David (installer/carpenter) for his great attention to detail and insistence on perfection.
Thanks Paul for persevering with us on the few small challenges we had - ie the oil drawer.
Thanks to everyone who had something to do with our kitchen. We came back after doing the bathroom because we loved what was done on that job.
A job well done.
Joan & Greg
I l-o-v-e my bathroom... it was worth waiting 10 years for! I thank you and all the team for professional conduct, wise counsel and ready support throughout the process. I particularly commend to you Ron, your 'tradies' and assistants, your contractors. All were committed to the quality of their tasks, willing to discuss actions and potential directions and were people whom I felt very comfortable to have working in my house.
I love my new bathroom. Over the last month it has been a pleasure to use the new facilities.
Chris - the plumbing is great. Thank you.
Joe - the tiling is first class and I appreciate the effort you made that makes the bathroom look so fantastic.
Thank you David, Nicole and the man who did the sealing.
With kind regards,
From our first enquiry, Urban Bathrooms exhibited a professional yet approachable style. We benefited from prompt attention and a can-do attitude. The designer really listened to our wish list and budget limitations which resulted in the end job being exactly as originally envisioned.
The tradespeople produced excellent quality workmanship which can't be faulted. We felt comfortable with the tradespeople in our home and as house-proud home owners, we appreciated the excellent extra care that was taken to look after and protect the already established fixtures and fittings within our home. All rubbish was removed and the tradespeople also recognised the value we placed on our garden and were careful not to damage any plants.
Daily communication, which we feel is crucial to any building project, happened without fail, keeping us informed about what was happening throughout the project.
We could not be more pleased with the end result and would not hesitate to recommend Urban Bathrooms.
Diana & Andrew Harris